Privacy Policy

Last updated: March 29, 2026

This Privacy Policy explains how Notiwa collects, uses, stores, and protects information when you use our services.

Data We Collect

• Account details: name, email address, and phone number.
• Operational data: WhatsApp message logs, delivery status, and usage metadata.
• Billing data: payment references, invoices, and transaction records.

How We Use Data

• To provide and improve the Notiwa platform.
• To send product, billing, and support communication by email.
• To generate invoices and maintain legal accounting records.

Third-Party Processors

• Razorpay for payment processing.
• SMTP/Nodemailer providers for transactional emails.
• MongoDB infrastructure for data storage.

Retention

• Operational message logs are retained for up to 90 days unless longer retention is required for security or debugging.
• Payment and invoice records may be retained up to 7 years to comply with Indian GST and accounting requirements.

Your Rights

• You can request account deletion.
• You can request export of your account data.
• You can contact us for correction of inaccurate information.

Contact

For privacy requests, email support@notiwa.in.